Refund & Cancellation Policy
Website Name: OLIVER LITURIGAL MART
Business Name: CPA NADARS ENTERPRISES
1. Order Cancellation Policy
Before Shipment
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Orders can be cancelled within 5-6 hours of placing the order.
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To cancel, please contact us immediately at admin@gmail.com
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If the cancellation request is approved before shipment, a full refund will be initiated.
After Shipment
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Orders cannot be cancelled once shipped.
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However, customers may request a return (if eligible) after delivery.
2. Refund Policy
We offer refunds under the following conditions:
✅ Product received is damaged or defective
✅ Incorrect product delivered
✅ Order cancelled within eligible cancellation period
✅ Product not delivered
To be eligible for a refund:
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The product must be unused and in original packaging.
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Refund request must be raised within [7 days] of delivery.
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Proof of damage (photos/video) may be required.
3. Non-Refundable Items
Refunds will not be provided for:
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Used products
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Products damaged due to customer misuse
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Items marked as "Non-returnable"
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Digital products (if applicable) once delivered
4. Refund Processing Time
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Approved refunds will be processed within 5–10 business days.
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The refund will be credited to the original payment method.
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Payment processing is securely handled through Razorpay.
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In case of payment gateway delays, customers are requested to check with their bank.
Please note:
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Shipping charges are non-refundable unless the error was on our side.
5. Return Process (If Applicable)
To initiate a return:
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Email us at admin@gmail.com
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Provide:
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Order ID
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Reason for return
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Photos (if damaged)
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Our team will respond within 2–3 business days with return instructions.
Products must be returned to:
[Your Business Address]
Return shipping charges may be borne by the customer unless the product is defective or incorrect.
6. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit/debit card provider
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Contact your bank
If the issue persists, contact us at admin@gmail.com
7. Contact Information
For refund or cancellation requests, contact:
Business Name: OLIVER LITURIGAL MART
Email: admin@gmail.com
Phone: 7760175438
Address: Bangalore